We are immensely proud of our people. From our customer service team through to our skilled technicians, every individual in our friendly and approachable team is an expert in his or her area of work and is dedicated to providing a first class customer experience. Our experts are on hand to offer technical and medical advice and you are always assured of a quick response. We have a great company culture and enjoy long-standing relationships with our customers and suppliers.
Meet the key members of our team:
Chris Turner, BSc, MCMI, General Manager
I’m responsible for all aspects of running the company. Prior to joining Universal dB in 1995, I held senior management roles in various industries, including oil exploration. Outside of work, I enjoy walking in the Lake District hills, playing and watching sport, especially football and listening to a wide variety of music.
Paul Thorpe, Laboratory Manager
I’m responsible for the day-to-day running of the laboratory and all aspects of quality control. Prior to joining Universal dB in 1984, I trained and worked at the Manchester Dental School. At Universal dB, I have worked across every area of earmould production before becoming Laboratory Manager. I’m a member of the British Society of Audiology (BSA), a Qualified Dental Technician, a Qualified Otoscopy and Impression Taker and a Qualified First Aider. Outside of work I enjoy the gym, music, DIY and sport, especially football and snooker. I am an NVQ Level 3 Safety Steward at Old Trafford football ground and a lifelong fan of Manchester United!
Our Quality Control Team
Our Quality Control team inspects every custom earmould manufactured by our skilled technicians and is responsible for ensuring that our reputation for outstanding product quality is maintained.
Our Customer Services and Administration Team
Our Customer Services and Administration team is committed to maintaining our reputation for excellent customer service. They deal with customer queries and do everything they can to ensure that our products arrive on time, every time.